Frequently Asked Questions

Everything you need to know about your STRATUS shopping experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery status in real-time.

Which payment methods do you accept?

STRATUS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, STRATUS is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or low-impact dyes.